Privacy Policy

Last Updated: 19/08/2024

1. Introduction
Welcome to Zen Dog Grooming! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zengrooming.co.uk (the "Website") and when you engage with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect
We may collect and process the following types of personal data about you:
Personal Identification Information: Name, address, email address, phone number, and any other information you provide when making an appointment or contacting us. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our Website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information
We may use your personal data for the following purposes:
To Provide Services: To manage appointments and deliver grooming services.
To Manage Your Account: To register you as a new customer, manage and administer your account, and process your payments.
To Improve Our Services: To evaluate and improve our services, Website, and customer experience.
Marketing and Promotions: To send you marketing communications and promotional offers that may be of interest to you (you may opt out at any time).
Legal Obligations: To comply with applicable laws and regulations, or to respond to legal requests.

4. How We Share Your Information We will not share your personal information with third parties except in the following situations: Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, IT services, and email marketing. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security We implement appropriate technical and organisational measures to ensure the security of your personal data and to protect it against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request that we delete your personal data, under certain conditions.
Objection: You can object to our processing of your personal data.
Data Portability: You have the right to request that we transfer your data to another organisation or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at the details provided below.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

8. Cookies
Our Website uses cookies to enhance user experience. Cookies are small data files placed on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Website may not function properly without them.

9. Third-Party Links
Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
Zen Dog Grooming
12 Braemar Close
Kettering, NN15 5DD
Email: zengroominguk@gmail.com
Phone: 07501 621103