Zen Dog Grooming Terms and Condition

Last Updated: 19/08/2024

Health and Medical Condition

Grooming can be stressful for some dogs, particularly senior, young, or overweight dogs, or those with medical concerns. Zen Dog Grooming may seek emergency veterinary treatment if necessary, though all medical expenses remain the owner's responsibility. We cannot guarantee that your dog will endure the grooming process without risks, and we may stop the grooming at any time with full payment due.

Vaccinations 

By using Zen Dog Grooming services, owners confirm that their dog is up-to-date on vaccinations, including Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus. Zen Dog Grooming is not responsible for any dog contracting these diseases and may require proof of vaccination. 

Fleas & Ticks

Zen Dog Grooming maintains a flea/tick-free environment. If your dog has a parasitic infestation, please reschedule the appointment with at least 48 hours notice to avoid a cancellation fee. If fleas or ticks are found during grooming, additional charges will apply for treatment and disinfection. 

Coat Condition

Zen Dog Grooming prioritises humane treatment over vanity. If a dog's coat is severely matted, we may clip the coat short to prevent unnecessary suffering, in line with The Animal Welfare Act 2006. Additional fees may apply for de-matting and associated risks, including possible injuries or skin irritations. 

Behavioural Charges

Owners must inform Zen Dog Grooming of any known aggressive, nervous, or anxious behaviours. Additional charges may apply based on the dog's behavior during grooming. If your dog bites, you will be responsible for all related medical, veterinary, and equipment costs. We reserve the right to refuse service if the dog poses a danger. 

Time Keeping

Please arrive on time for appointments. If you are more than 15 minutes late, your appointment may be canceled, and the full grooming fee will apply. Late collection of your dog may also incur additional charges. 

Pricing

All prices are estimates. We do not charge VAT. Additional charges may apply for overweight dogs, neglected coats, and dogs requiring extra handling. 

Cancellations

We require 48 hours' notice for cancellations. Failure to provide notice will result in the full grooming charge being applied. 

General

Zen Dog Grooming does not groom pregnant or in-season female dogs and will not provide services for dogs noted under the Dangerous Dogs Act. Please provide 48 hours’ notice if your female dog is in the season to avoid a cancellation fee. 

Payment

Payment should be made promptly upon collecting your pet. We accept cash, bank transfers and all major credit & debit cards.  

Indeminity Agreement

By using our services, you agree to hold Zen Dog Grooming harmless from any damage, loss, or claim arising from your dog's condition, known or unknown. Terms may change without notice, superseding any prior agreements. 

GDPR Statement

We store your personal information in compliance with relevant legislation, solely for the purpose of providing grooming services. Your information will not be shared with third parties. You may request to review your personal information at any time by contacting us at zengroominguk@gmail.com